Refund & Cancellation Policy

SOLIDBASE Kids School (“SOLIDBASE”, “we”, “our” or “us”) follows a transparent and structured approach to cancellations and refunds relating to payments made for admission, school fees, transport and other school-related services.

This Refund & Cancellation Policy explains the circumstances under which payments made to SOLIDBASE may be cancelled or refunded.

By making a payment through the SOLIDBASE website, you acknowledge that you have read and understood this Refund & Cancellation Policy.

1. Application Fee

Any application or admission enquiry fee paid as part of the admission process is non-refundable.

Payment of an application fee does not guarantee admission to SOLIDBASE.

The application fee is collected for processing and administering the admission application and related activities.

2. Admission and School Fee Payments

Admission to SOLIDBASE is confirmed only after the applicable admission offer has been accepted and the required school fees have been paid.

If a parent or guardian subsequently decides not to proceed with the admission, the paid school fees may be eligible for a refund subject to the following condition:

A written request for cancellation and refund must be submitted to SOLIDBASE by letter or email at least 60 days before the commencement of the relevant new academic year.

Requests received after this period may not be eligible for a refund.

The application fee, where applicable, will remain non-refundable irrespective of the outcome of the admission.

3. Refund of School Fees During the Academic Year

Where a student leaves SOLIDBASE during an academic year, the eligibility for refund of fees relating to future terms will be determined based on the term in which the student leaves. If the student leaves during the First Term, Fees paid for the Second and Third Terms may be eligible for a refund. If the student leaves during the Second Term, Fees paid for the Third Term may be eligible for a refund. If the student leaves during the Third Term, Fees for the Third Term will not be eligible for a refund. Any refund will apply only to eligible fees relating to future terms and will not include fees attributable to the term that has already commenced. Refund eligibility may be subject to verification of the student’s withdrawal date and the applicable fee structure.

4. Transport Fee Refunds

Where transport fees have been paid in advance and the student subsequently stops using the school transport service, refund eligibility will generally follow the same term-based principle applicable to school fees. If the student stops using transport during the First Term, Transport fees relating to the Second and Third Terms may be eligible for a refund. If the student stops using transport during the Second Term, Transport fees relating to the Third Term may be eligible for a refund. If the student stops using transport during the Third Term, Transport fees for the Third Term will not be eligible for a refund.

Any refund will apply only to eligible future periods and will be subject to verification of the date on which the transport service is discontinued.

5. Other School-Related Payments

Payments made towards school events, activities, programmes, services or other specific purposes are generally non-refundable, unless SOLIDBASE determines otherwise based on the nature and circumstances of the payment.

Where an activity, event or service is cancelled by SOLIDBASE, the school may determine an appropriate refund or alternative arrangement based on the circumstances.

6. Duplicate Payments

If a parent or guardian accidentally makes the same payment more than once for the same purpose, the duplicate payment may be eligible for a refund.

Parents or guardians should contact SOLIDBASE and provide the relevant transaction details so that the payment can be verified.

Once the duplicate payment is confirmed, SOLIDBASE will initiate the applicable refund process.

7. Failed or Unsuccessful Transactions

In some cases, a payment transaction may appear unsuccessful even though the payer’s account has been debited.

Such transactions are subject to reconciliation between the payment gateway, the bank and SOLIDBASE.

If an amount has been debited from the parent’s account but the payment has not been successfully recorded by SOLIDBASE, the parent or guardian should contact SOLIDBASE with the relevant transaction details.

SOLIDBASE will verify the transaction status with the payment service provider and take the appropriate action based on the outcome of the transaction.

The processing of failed, reversed or pending transactions may be subject to the policies and timelines of the payment gateway and the relevant bank.

8. Refund Processing

Where SOLIDBASE approves a refund, the refund will generally be processed through the original payment method used for the transaction.

SOLIDBASE does not ordinarily process refunds through a different payment method or to an unrelated bank account.

The time required for the refunded amount to appear in the parent’s account may depend on the payment gateway, banking institution and payment method used.

Accordingly, the actual time taken for the refund to reach the parent’s account will be subject to the applicable payment gateway and banking timelines.

9. Payment Gateway Charges

Where applicable, payment gateway or transaction-related charges may be governed by the terms and conditions of the payment service provider.

Any refund processed by SOLIDBASE will be subject to the applicable refund terms and processing mechanisms of the payment gateway.

10. How to Request a Refund or Cancellation

Refund or cancellation requests must be submitted to SOLIDBASE in writing by letter or email, as applicable.

The request should include sufficient information to identify the student and the relevant payment, including where applicable:

• Parent or guardian name

• Student name

• Contact number

• Nature and reason for the request

• Payment or transaction reference number

• Date of payment

• Any other information reasonably required to process the request

For admission withdrawal requests, the written request must be received within the applicable period specified in this policy.

SOLIDBASE may request additional information or documentation where necessary to verify the request.

11. Review of Refund Requests

All refund requests will be reviewed based on:

• The nature of the payment

• The applicable refund conditions

• The date of payment

• The student’s admission or enrolment status

• The student’s withdrawal or service discontinuation date, where applicable

• The relevant academic term

• The applicable school fee structure

• Any other circumstances relevant to the request

Approval of a refund does not imply that all payments made to SOLIDBASE are refundable.

Only amounts that meet the applicable conditions under this policy will be considered for refund.

12. Refunds Relating to Changes in School Services

If SOLIDBASE is unable to provide a particular service for which a payment has been made, the school may, depending on the circumstances, offer an alternative arrangement, adjustment or refund.

The nature of such adjustment or refund will be determined based on the circumstances and the applicable school policies.

13. Changes to Fees and Policies

SOLIDBASE may revise its fee structures, payment procedures and refund policies from time to time.

Any such changes will be communicated or published as applicable and will generally apply to payments and transactions made after the effective date of the revised policy, unless otherwise stated.

14. Contact Us

For refund, cancellation or payment-related queries, parents and guardians may contact SOLIDBASE using the contact details provided on our Contact Us page.

When contacting the school regarding a payment, please provide the relevant transaction reference or payment details so that the matter can be reviewed efficiently.

SOLIDBASE Kids School
Puduvayal, Tamil Nadu, India

Website: solidbase.in

Important: Refund eligibility is determined according to this policy and the applicable SOLIDBASE fee structure. The time taken for an approved refund to reach the parent’s account is subject to the processing timelines of the payment gateway and the relevant banking institution.