Privacy Policy

SOLIDBASE Kids School (“SOLIDBASE”, “we”, “our” or “us”) respects the privacy of parents, guardians, prospective parents, students and visitors to our website.

This Privacy Policy explains how SOLIDBASE collects, uses, stores and protects information when you visit our website, enquire about admissions, submit information through our website, communicate with us through WhatsApp, or make payments through our website.

By using the SOLIDBASE website and voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with SOLIDBASE, we may collect the following information:

Parent or Guardian Information

• Parent or guardian name

• Mobile phone number

• Email address, where provided

• City or location

• Other contact information voluntarily provided by you

Child Information

When you enquire about or apply for admission, we may collect information relating to the child, including:

• Child’s name

• Date of birth

• Year for which admission is being sought

• Other information necessary to understand the child’s eligibility and admission requirements

Payment and Transaction Information

When you make a payment to SOLIDBASE through our website, information necessary to identify and record the transaction may be collected, such as:

• Parent or payer name

• Contact details

• Payment amount

• Transaction reference or payment ID

• Date and time of the transaction

• Payment status

• Other information required for maintaining payment and accounting records

Payments made through our website are processed through Razorpay, an external payment service provider. When you proceed to make a payment, you are redirected to Razorpay’s payment interface. Payment credentials such as card details, UPI credentials, banking passwords or other payment authentication information are handled by the payment service provider and are not directly collected by SOLIDBASE through our website.

Razorpay processes personal and transaction-related information in accordance with its own applicable privacy practices.

2. Information Collected Through Our Website

Our website contains forms that enable parents and guardians to provide information for admission enquiries and related purposes.

The information collected through the admission enquiry form may include:

• Parent or guardian name

• Child’s name

• Child’s date of birth

• City

• Phone number

• Year for which admission is being sought

Upon completion of the enquiry form, the website facilitates the continuation of the enquiry through WhatsApp. The information provided in the form may be used to prepare the enquiry message for submission through WhatsApp.

The enquiry is shared with SOLIDBASE through WhatsApp when the parent or guardian submits the message. This enables SOLIDBASE to initiate communication and proceed with the admission enquiry.

Parents and guardians are responsible for ensuring that the information they provide is accurate and up to date.

3. WhatsApp Communication

SOLIDBASE uses WhatsApp as a communication channel for interacting with parents and prospective parents.

Following submission of an admission enquiry form on our website, parents or guardians may be directed to WhatsApp on their mobile device or to WhatsApp Web. The information provided through the enquiry form may be incorporated into the message presented for submission through WhatsApp.

Once the enquiry is submitted through WhatsApp, SOLIDBASE may use the information provided to respond to enquiries, communicate with parents and guardians, coordinate school visits, support the admission process and provide information relating to the school’s programmes and services.

WhatsApp is a third-party communication platform and is governed by its own terms of service and privacy practices. Parents and guardians are encouraged to review the applicable terms and privacy policy of WhatsApp when using the service.

4. How We Use Your Information

SOLIDBASE may use the information collected from you for purposes including:

• Responding to admission enquiries

• Processing and managing admission applications

• Communicating with parents and guardians

• Assessing eligibility for admission and school services

• Providing information about the school and its programmes

• Maintaining student and parent records

• Processing school-related payments

• Maintaining payment, accounting and financial records

• Managing transport-related requirements, where applicable

• Providing services requested by parents or guardians

• Responding to questions, requests or concerns

• Improving our website and services

• Maintaining the security and proper functioning of our website

• Complying with applicable legal, regulatory and accounting requirements

• Preventing or investigating fraud, misuse or other unlawful activity

SOLIDBASE does not use the information collected through its website for unsolicited marketing or promotional campaigns.

5. Google Analytics and Website Usage Information

SOLIDBASE uses Google Analytics to understand how visitors use our website and to help us improve the website experience.

Google Analytics may collect information relating to website usage, such as pages visited, approximate usage patterns, device or browser information and interactions with elements of the website. This may include interactions such as clicking the “Get Directions” link on our website.

SOLIDBASE uses this information primarily to understand website traffic and usage patterns and to improve the website and the information provided to visitors.

Google Analytics may use cookies and similar technologies to collect website usage information.

SOLIDBASE does not use Google Analytics for direct advertising or remarketing campaigns.

You may manage or disable cookies through your browser settings. However, doing so may affect certain website functions.

6. Cookies

Our website may use cookies and similar technologies, including those associated with services such as Google Analytics.

Cookies are small data files stored on your device that can help a website recognise your browser and understand how the website is being used.

SOLIDBASE primarily uses such technologies to support website functionality, understand website usage and improve the website experience.

You may control or delete cookies through your browser settings. However, some website functions may be affected if cookies are disabled.

7. How We Share Your Information

SOLIDBASE does not sell or rent your personal information.

We may share information with third parties only when reasonably necessary for legitimate school, administrative, technical, payment or legal purposes.

Such third parties may include:

• Payment service providers such as Razorpay for processing online payments

• Technology and service providers supporting our website or digital systems

• Service providers involved in school-related services, where necessary

• Government, regulatory or law-enforcement authorities where disclosure is required by applicable law

• Professional advisers or other authorised parties where reasonably necessary to protect the rights, property or safety of SOLIDBASE, our students, parents, staff or others

We aim to share only the information reasonably necessary for the relevant purpose.

8. Information Relating to Children

SOLIDBASE is a school for young children and may therefore collect information relating to children as part of the admission and school administration process.

Such information is generally provided by a parent or legal guardian or collected as part of the legitimate administration of the school.

Information relating to a child is used only for appropriate school-related purposes, such as:

• Admission processing

• Determining eligibility

• School administration

• Communication with parents or guardians

• Providing educational and school-related services

• Transport and other operational requirements, where applicable

• Maintaining necessary school records

• Meeting legal or regulatory requirements

SOLIDBASE does not knowingly collect information about children through its website for advertising or marketing purposes.

Parents and legal guardians should ensure that information provided to SOLIDBASE is accurate and appropriate for the purpose for which it is requested.

9. Payment Information

SOLIDBASE provides online payment facilities for school-related payments, which may include admission or application fees, school fees, transport fees and other payments applicable to school activities or services.

When you choose to make an online payment, you are redirected from the SOLIDBASE website to the payment interface provided by Razorpay.

SOLIDBASE may receive and retain transaction-related information necessary to confirm and maintain records of the payment. However, payment credentials such as card numbers, UPI PINs, banking passwords and similar authentication credentials are handled through the payment service provider and are not intended to be collected directly by SOLIDBASE through its website.

Razorpay maintains its own privacy practices governing the processing of information through its payment services.

10. Data Security

SOLIDBASE takes reasonable administrative, technical and organisational measures to protect the information under our control against unauthorised access, misuse, alteration, disclosure or loss.

Access to personal information is limited to authorised persons who require the information for legitimate school or administrative purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while SOLIDBASE takes reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

SOLIDBASE retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including admission processing, school administration, communication, payment and accounting records, legal requirements and legitimate school administration.

Certain records may need to be retained for longer periods where required by applicable law, regulatory requirements, accounting requirements or legitimate school administration.

When information is no longer required, SOLIDBASE may securely delete, destroy or anonymise it, subject to applicable requirements.

12. Accuracy of Information

Parents and guardians are responsible for providing accurate and up-to-date information when submitting information to SOLIDBASE.

If you believe that information provided by you is incorrect or needs to be updated, you may contact SOLIDBASE and request that the information be corrected or updated, subject to applicable requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including services such as Google, Razorpay, WhatsApp and Google Maps.

SOLIDBASE does not control the privacy practices, policies or security of third-party services.

When you access or use a third-party service, the privacy policy and terms applicable to that service will govern your use of that service.

We encourage parents and visitors to review the applicable privacy policies of third-party services before providing information through them.

14. Your Choices

You may choose not to provide certain information requested by SOLIDBASE. However, some information may be necessary for us to process an admission enquiry, application, payment or provide a particular school-related service.

You may also contact SOLIDBASE if you wish to:

• Correct or update personal information you have provided

• Ask questions about how your information is being used

• Raise a concern regarding the handling of your information

• Request information about the personal information we hold about you, subject to applicable law

15. Privacy and Third-Party Services

Our use of third-party services does not mean that SOLIDBASE gives those services unrestricted access to your information.

Information shared with third-party service providers is intended to be limited to what is reasonably necessary for the relevant service or purpose.

Third-party services, including Razorpay, Google Analytics and WhatsApp, operate under their own terms and privacy policies.

16. Changes to This Privacy Policy

SOLIDBASE may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or school practices.

When changes are made, the revised Privacy Policy will be published on this page with the updated “Last Updated” date.

We encourage parents and visitors to review this page periodically to remain informed about how SOLIDBASE handles personal information.

17. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact SOLIDBASE through the contact details provided on our Contact Us page.

SOLIDBASE Kids School
Puduvayal, Tamil Nadu, India

Website: solidbase.in

For privacy-related enquiries, please clearly mention that your communication relates to Privacy / Personal Information so that it can be directed to the appropriate person.

By using the SOLIDBASE website or voluntarily providing personal information to SOLIDBASE, you acknowledge that you have read and understood this Privacy Policy.